Given ITIL’s ability to integrate with other forms of complementary best practice guidance, it makes sense to complement ITIL with a proven, well-established standard of best practices for support centers. That complementary guidance is the HDI Support Center Standard. Attend this webinar to...
06-08-2016 | 11:00 - 12:00 MT
Previously referred to as support supervisor . The technical support professionals who oversee the day-to-day activities of a team of support staff. These professionals serve as the communication link between the team and the manager, as a coach or mentor to support staff, and are often the...
The management professionals who manage a team of support center analysts and/or team leads while executing the operational and tactical plans of the support center and satisfying customer and business needs. Their responsibilities may include recruiting and hiring, performance management,...
A mandatory requirement. Examples include ISO/IEC 20000 , an internal security standard for UNIX configuration, or a government standard for the maintenance of financial records. The term is also used to refer to a code of practice or specification published by a standards organization, such...
A project management methodology developed and used extensively by the UK government and widely recognized and used in the private sector, both in the UK and internationally. It embodies established and proven best practices in project management. See also Project Management . PRINCE2®is a...
A not-for-profit membership association for the project management profession that advances the project management profession through globally recognized standards and certifications, collaborative communities, an extensive research program, and professional development opportunities. ...
Certified Information Systems Auditor qualification offered by ISACA. #CertificationStandard #Certification
A measure of performance, efficiency, effectiveness or quality, usually based on statistical, historical, or operational data. Metrics are used as a basis for rewards and/or recognition, improving performance, communicating value (alignment to business goals), and measuring continuous...